We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
Collecting Information and Protecting Your Privacy
Our aim is to offer advice that helps you plan your financial future. To provide such advice, we need to know about your personal situation and may request sensitive and private information about you, for example, your income, current financial arrangements, health, family commitments and any legal proceedings you may be involved with. Much of the information you provide will, as part of your application, be passed to the company whose products you apply for.
Openwork is committed to protecting your privacy and, as we would like you to be a lifetime client, we need to earn your trust and assure you that we will keep your personal information confidential and secure and only keep it for as long as is necessary. We will use it with care and it will only be shared with your consent and in the ways explained in this leaflet, or if we are required to by Law or our Regulator. Your personal information will only be held for as long as necessary and collected for the purposes of providing advice in respect of the range of products and services outlined in the Initial Disclosure Document (IDD) provided by your Adviser. In addition, we will make every effort to ensure that the information you provide is recorded accurately and
that it is only passed to companies who comply with the Data Protection Act. We will not send your information abroad without ensuring its security and will ensure you are able to exercise your rights to access your personal information under the Data
Controlling and using your
A Data Controller is someone who determines the purposes for which and the manner in which your personal data should be processed. Openwork, its Appointed Representatives and the companies whose products you buy are all Data Controllers.
We use your information in a variety of ways:
• To introduce you to a range of
products and services offered by the companies we are associated with (or may be associated with in the future).
• To help with administration.
• To contact you with details of
changes to products you have bought. For business analysis and research. For marketing products and services we think may be suitable for you (unless you ask us not to send you this information).
• To comply with the Law and/or our regulator’s requirements.
• To verify your identity by searching publicly available records held by credit reference agencies.
• To prevent fraud and money laundering, we may pass your details to other companies, public bodies including the police or to an insurer’s database. Insurance companies can search databases for any relevant information that exists about you.
Your health details
If you apply for some types of insurance (eg. life insurance, pensions, sickness etc) you will be required to provide details of your health.
Your Adviser will have access to your medical details unless you prefer to complete a medical statement of health in private. If this is the case, please send it with your application marked for the attention of the “Consultant Medical Officer” in a sealed envelope.
Mortgage Credit Checking
If you apply for a mortgage your information will be passed to the lender, who will carry out a credit check. You will also have to provide details of any criminal convictions you may have had. These details will be passed to the lender to carry out any necessary checks.
Marketing and Sharing
The information you give us will be added to any other details we hold about you. Openwork will never sell your details to a third party, but we may share your information with carefully selected companies we are associated with. Therefore, we (or they) may contact you (by mail, email, telephone or other appropriate means) to tell you about products, services or offers we believe may interest you. The products and services may not be related to financial services. You can ask us not to contact you for this reason, at any time, by writing to us at our Head Office. This will not affect your relationship with your Adviser.
We may have to pass your details to another Adviser if, for example your Adviser is ill or you need advice in a different product area. If your Adviser leaves we may pass your details to another Adviser so that we can continue to provide you with a high standard of service.
We may send your information to third parties that are carrying out work on our behalf.
Your Data Protection Rights
You have certain rights under the Data Protection Act. These include the
• Ask for a copy of your personal information. There may be a charge for this, which is currently £10.
• Stop us sending you marketing material about products and services.
• Have any incorrect information we hold about you corrected.
How to get more information
If you would like further details on how we use your personal information or if you have any data protection queries, please write to:
The Data Protection Officer Openwork Limited
Washington House Lydiard Fields Swindon